The Treenikamat.fi online store is managed and operated by Gonsul Oy, Business ID 2683931-4.
Products are sold to both individuals and companies.
Ordering from the online store
Ordering from the online store is done by selecting the desired product. The desired quantity is set for the product and it is added to the shopping cart. Before placing an order, the customer can view and remove products from the shopping cart or cancel the entire order. Products are purchased by proceeding in the shopping cart according to the instructions and entering the requested information. Check the order summary before submitting the order. The customer is always obligated to pay for the order.
The online store has the right to refuse an order without giving a reason. The online store does not guarantee that the products displayed on the website are available. The online store also reserves the right to cancel an order in the event of obvious price errors. An obvious price error refers to a pricing error in the online store in which the price of the product deviates so significantly from the recommended price of the product that the customer is deemed to understand the error in the price.
Order confirmation
After receiving the order, we will send an order confirmation to the customer's email.
Tariff
Prices include VAT. We reserve the right to change prices. Obvious price errors may result in the cancellation of orders, see section Ordering from the online store. By purchasing from the online store, the customer agrees that the online store will send the subscriber letters, emails and possibly text messages regarding order and delivery matters.
Product delivery
Product delivery is easily handled with the help of our contractual partners (Posti and Matkahuolto and, if necessary, other freight service providers).
Delivery costs include postage/freight and packaging costs. You can view the delivery costs after selecting the payment and delivery method in the shopping cart. Large packages, e.g. fitness equipment, are delivered as freight to the nearest door on the ground level. Smaller orders are delivered as postal parcels or with Matkahuolto services. Larger orders, such as packages weighing over 35 kg, are delivered with Matkahuolto or another similar service provided by a Treenikamat.fi contract partner.
It is possible to pick up the order from our store at Kaisaniemenkatu 6, 00100 Helsinki , in which case there will be no delivery fee on the invoice. You will receive a message from the online store when your product order has been processed.
Orders are shipped on weekdays. The delivery time for products delivered from stock is usually 1-4 business days. If the products to be delivered are made-to-order products or can be assembled to order, the delivery time is usually 1-2 weeks.
Posti will notify you of the arrival of the product either by email, text message, letter or all of these. Posti will store the products for seven days, after which the order will be returned to the sender. A one-time compensation of €20 may be charged for an order that is not picked up and has arrived back at the warehouse . The purpose of the compensation is to cover the costs incurred in processing, packaging, shipping and returning the order. A returned order can be resent if the customer does not want to cancel the order completely.
If the product is lost or damaged during delivery, this must be reported immediately, but within 14 days, to the online store. Packages damaged during delivery must be reported immediately to the company responsible for the delivery.
The online store is not responsible for delays in deliveries that are not dependent on the online store. If the delivery is delayed by more than 14 business days, please contact our customer service, you can find the customer service contact information in the bottom bar of the page.
Customer returns, product reviews, product exchanges and refunds have been written separately. The text can be accessed from THIS LINK or from the "Customer Returns" link at the bottom of the page.